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Office Hours: Monday to Saturday 8:00 am-12:00am and 1:00pm to 6:00 pm, GMT +8 Time Zone

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Submit your inquiry here. Expect a detailed response from Kwoco within 24 hours, ensuring your project stays on track.

Frequently Asked Questions

Yes, we guarantee that all of our parts are 100% genuine and authentic. We have strict measures in place to prevent counterfeit products from entering our supply chain.

How long will it take to receive my order?

We have a robust global distribution network that ensures fast and reliable delivery to even the most remote locations. Delivery times vary depending on your location, but we will provide you with an estimated delivery time when you place your order.

How do I know if your parts are compatible with my equipment?

Our technical support team is available to help you determine the compatibility of our parts with your equipment. We can provide technical specifications and consult with experts to ensure that the parts will work seamlessly with your systems.

Do you have products in stock, or are they made-to-order?

Kwoco maintains a healthy inventory of products for immediate shipment. However, certain specialized items may be subject to availability.

Can you provide technical support for the products?

Yes, our team of experts is available to provide technical support for the products we sell.

What payment methods do you accept?

We accept a range of payment methods including wire transfer, credit cards, and PayPal.

How do I track my order status?

After your order is shipped, you'll receive a tracking number via email, which you can use to track your package in real-time.

What is your return and refund policy?

We have a straightforward return and refund policy for defective or incorrect products. Please refer to our returns page for complete details.

Do you offer bulk discounts?

Yes, we offer special pricing and customized packages for bulk orders. Please contact our sales team for more information.

How do I know the total cost, including taxes and shipping?

You can send the product you need to inquire about and the delivery address, and we have professional salesmen who will reply you with a quotation within 24 hours.

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